Godt poeng…

«If patrons believe that they have free access to all of the information products they need, and if they believe that they are fully capable of finding those products and using them effectively without help, and if they act on those beliefs, the effect on libraries will be exactly the same whether those beliefs are correct or incorrect. Furthermore, trying to convince patrons that they are wrong in their beliefs will, except in rare and isolated cases, be a losing battle […]»

(Anderson, Rick: The Crisis in Research Librarianship. I: Journal of Academic Librarianship. 37(2011)4, s. 289-290. URL: http://www.sciencedirect.com/science/article/pii/S0099133311000693)